LOCK ALARM FAQs

How much does the cable/shackle need to be cut before the alarm will sound?
The unique patented design of the cable/shackle is such that when the cable/shackle is cut through by 50% or more the alarm will activate.

How long do the batteries last?
Battery life depends on several factors such as brand/quality of the batteries, frequency of product usage, environmental conditions etc. Assuming good quality alkaline batteries are used, typically under average usage and operating conditions they will last 6 – 12 months for the products which require a 9v or AAA batteries. For the products which operate on LR44 batteries the life will be around 3-6 months for average usage.

Can you test the alarm and/or check the batteries are functioning?
On each Lock Alarm there is the function to test the alarm. Please refer to the individual product instructions for more details. In addition, on most of the Lock Alarms there is a LED that flashes when the device is locked. If this LED stops flashing or becomes very faint then this indicates the batteries need changing.

If the batteries are discharged will it affect the locking mechanism on the product?
No. The batteries only power the alarm function and do not affect the locking mechanism, which is totally mechanical – so the device will still lock and unlock even if the batteries become discharged.

Can the batteries be removed to disable the alarm function?
No. The batteries are located in a tamper proof compartment, which when the device is being used cannot be accessed by anyone except the authorized user.

Are the products weatherproof?
Yes, all the Lock Alarms (except item #’s 2770CSA, 6111 and 5676) are suitable for use outdoors in all normal weather conditions. In very extreme weather conditions and/or extremely wet environments it is advisable to place the Lock Alarm device in a sheltered location or wrap a clear plastic bag around the main unit to protect it. This will help prolong battery life and give optimum reliability.

What are the operating temperatures?
With good quality alkaline batteries fitted a Lock Alarm will operate between -20 ̊C to 54 ̊C (-4 ̊F to 130 ̊F). For more extreme conditions Lithium batteries should be used which will extend the operating range to -40 ̊C to 60 ̊C (-40 ̊F to 140 ̊F).

How secure is a Lock Alarm?
No security device is totally infallible against a highly determined or professional thief. Opportunistic theft accounts for over 98% of all thefts in most countries around the world. A Lock Alarm will provide a significant deterrent factor against these opportunist thieves, as they usually choose easy and vulnerable targets, so any possessions secured by a Lock Alarm will often be ignored in favour of not so well secured items. Secondly, an opportunist thief will most likely run off at the first sound of any alarm. These are viewpoints consistently backed up by Police and security consultants around the world. There are 1000′s of reports from users of a Lock Alarm stating the device helped save their valuables from theft in some way.

Is there a key replacement service?
Yes, a replacement key service is available. For security reasons, replacement keys will only be issued to users who have previously registered their key code via the main Lock Alarm website. For further details please see the key registration form.

How do I find my key code?
Your key code is a 4 digit number that is either (1) engraved somewhere on the key, or (2) is printed on a metal tag attached to the key ring.

How do I order additional / replacement keys?
In the event of key loss or additional keys being required, replacement keys can be purchased on this store. For security reasons, additional / replacement keys will only be issued to users who have previously registered their key code via the main Lock Alarm website.

Is there a warranty provided with a Lock Alarm?
Yes, each Lock Alarm is warranted against defects in material and workmanship. At our option we will either repair or replace the device.

What about “false alarms”?
The patented cable/shackle design and “intelligent” electronics ensure the alarm will only sound when an attempt is made to (1) cut the cable/shackle, (2) force open the lock, or (3) violently attack the lock. For the #2770 this applies when the movement sensor function is not being used.

If the alarm starts how long will it continue to sound for?
If the alarm is sounding because the cable/shackle has been cut or the device has been forced open then the alarm will continue to sound until either the user turns it off by unlocking the device OR the batteries drain low (usually this is within 30-60 minutes). If the alarm however is sounding as a result of the shock sensor or the movement sensor (for those items which have this feature) then the alarm will only sound for approximately 30 seconds before it resets. In this situation, if the impact (shock) or movement is applied again to the device the alarm will sound for a further 30 seconds before resetting, and so on.

I thought most people ignore alarms?
It is a fact certain alarms such as those installed in cars and in buildings are sometimes ignored by members of the public, however continual feedback from users of a Lock Alarm prove the situation to be different. They are most commonly used in close vicinity to the owner and/or in busy locations where if an alarm sounds and someone is seen to be acting suspiciously then considerable attention is attracted. In addition, Police state that opportunist thieves (who account for approx. 98% of all thefts) will most likely run away empty handed at the first sound of an alarm. To back all this up there are 1000’s of reported cases from users whereby in their opinion the alarm prevented the theft of their possessions.

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